Terms and Conditions

Shandu's Funerals Plan Terms & Conditions

 

Shandu's Funerals Plan is provided by Shandu's Funerals.

The Shandu's Funerals Plan (the ‘Plan’) provides the services set out in the Plan as long as you make all of the payments in accordance with the detail set out in your Funeral Plan Summary.

Definitions:

“Agreement” means the written agreement between us made up of the Application (electronic, paper or voice recorded), the Funeral Plan Summary, Membership Pack and these Terms and Conditions;

“Application” means the Application form you have completed and either returned by post, submitted online via a website or portal or completed over the telephone;

“FSCA” is a unique independent institution established by statute to ensure a fair and stable financial market where consumers are informed and protected and where those that jeopardise the financial wellbeing of consumers are held accountable. Furthermore, the FSCA enhances and supports the integrity of the financial system.

“Funeral Personnel” means the relevant individuals appointed to carry out your chosen funeral, the details of which are set out in the Funeral Plan Summary;

“Funeral Service Provider” means Distinct Funeral Plans Limited who Shandu's partner with to deliver your funeral plan

“Funeral Plan Summary” means the document provided to you summarising what is and is not included in your funeral plan, how you will pay for your plan and information on cancelling your plan, making a complaint and your entitlement to compensation.

“Membership Pack” means the pack we send you following purchase, providing details of what is in your plan along with information for the Nominated Representative, Frequently Asked Questions, Terms & Conditions and information on how to cancel your plan.

“Nominated Representative” means your Nominated Representative(s) you nominate as the person to be your Nominated Representative, who will be notified of this Plan unless you instruct us otherwise;

“Plan” means the Shandu's Funerals Plan you have chosen, to which the Application relates, and which provides the funeral services set out in the “Perfectly Simple” or “Wonderfully Imagined” plans as governed by the Agreement (and the arrangements covered by each plan shall be as detailed in the latest version of the relevant plan description document in circulation as at the date of the Agreement);

“Planholder” means the person named in the Funeral Plan Summary whose funeral is covered by this Plan;

“Purchaser” means the person who buys the plan, whether or not they are also the Planholder;

“Tools” means Shandu’s suite of digital end of funeral planning tools;

“Trust” means the Shandu's Funerals Funeral Plan Trust; 

“we” or “us” or “our” refer to Shandu's Funerals and our details are set out in the “About Us and How to Contact Us” section of these terms and conditions; and

“you” or “your” means the either Planholder or Purchaser applying for the Plan.

Do you qualify for this Plan?

Unless you are otherwise advised in writing by Shandu's, the Plan is available to Planholders who are aged 18 or over at the date of Application. The funeral provided by the Plan must be conducted in South African. The Plan does not cover the costs of repatriation.

Your Plan: Payment 

As the Purchaser of the Plan, the rights and benefits set out in the Agreement accrue to you and you are responsible for making payments to us in accordance with the Agreement. If you have named a different person as the Planholder on the Application, the rights and benefits set out in the Agreement will nevertheless accrue to you and not to the Planholder.

What the Plan covers

Subject to these Terms and Conditions, and as set out below, details of the services provided under the Plan are set out in the Funeral Plan Summary and Membership Pack. 

Once you have fully paid the amounts set out in the Plan, we will cover these goods and services at no further charge to the Nominated Representative or estate. 

Funeral Personnel

The Plan covers the services of our Funeral Service Provider’s Funeral Personnel to provide the goods and services described in the Agreement after receipt by us of the Application. We will appoint the Funeral Personnel in conjunction with our Funeral Service Provider to carry out the chosen funeral. 

If any of the goods or services, which are to be directly provided by the Funeral Service Provider Funeral Personnel, are not available at the time of the funeral we will provide an alternative of at least equal quality and value at no further charge. 

Change of Address 

The Plan provides for your burial to be carried out by our Funeral Service Provider’s Funeral Personnel. You must notify us at the address shown at the end of this document of any permanent change of address.

Extra charges

Save in respect of any service specified as paid for in the Agreement we may charge reasonable extra amounts for the following requirements:

• any adjustments to prices out of our control that reflect the additional cost to us of any change in regulations, tax, laws or generally accepted practice, and affect the conduct of the funeral.

If there are ever any extra charges, the Plan Purchaser will be notified as soon as reasonably possible.

Repatriation and Transport

The Plan does not cover the costs of repatriation from outside South African.

Care of your money 

We place the amount to cover your funeral into our Trust (in accordance with the applicable trust deed) and the remainder is applied to our marketing, sales and overhead costs. Payments are made out of the Trust for funerals when they are performed and for refunds to Plan purchasers. Trustees have a duty to ensure that funds are available for your funeral under the Plan. The Trust will be independently audited to ensure this. 

Cancellation 

You can cancel your Plan at any time at no extra fee if you decide the arrangements you have made do not meet your requirements. If you do decide to cancel the Plan, you must:

• otherwise notify us in writing, by telephone or by email; 

15557 Link St, Orange Farm, Johannesburg, 1841

011 984 8377

cancel@shandufuneral.serviceco.za

Any notification of cancellation should specify all of the following details: (i) the Plan number; (ii) the full name and address of the Planholder (iii) the Planholder’s date of birth; and (iv) a telephone number and/or email address for contact purposes should there be any issue with the cancellation. There will be additional security questions where the Plan is cancelled by telephone or by e-mail. 

In the event that the Plan is not used and cancellation is requested after the death of the Planholder we may require additional information from the person cancelling the Plan before we can complete the cancellation.

We may make any changes we deem reasonably necessary to the services that are provided under the Plan (including reducing or removing any part of the services or making any other alteration in the type of services provided), as a result of circumstances arising which are outside our control or outside the control of the Funeral Personnel (for example war, terrorism, riot or the occurrence of a pandemic or epidemic). To the extent that we make any such changes so that the services provided under the Plan are of reduced quality or capacity to the original services that would have been provided, we may (at our discretion) adjust the price of the Plan by an equitable amount, and in such case.

The Plan is designed to cover funeral costs and is not an investment product..

Discounts

No discounts or promotional offers can be combined or used concurrently with any other discount, promotion, or special offer. Only one discount or promotion can be applied per plan purchased. In the event of multiple offers being available, only the most advantageous offer, as determined by the company, will be applied to the transaction.

Statements

Value Added Tax (“VAT”) 

VAT is not currently charged on a funeral service. However, if VAT or any other form of tax becomes chargeable on a funeral service or part of it in the future, you or your Nominated Representative must pay the VAT or additional tax at the time of the funeral.

The Agreement 

Once we have confirmed your Application for the Plan, the following documents all make up the Agreement: 

• your Application 

• the Funeral Plan Summary

• your Membership Pack

• these Terms and Conditions 

Please keep these documents in a safe place for the attention of the Nominated Representative. You are advised to discuss your funeral arrangements with the person who will be the Nominated Representative. These documents together make up the Agreement concerning the Planholder’s funeral arrangements. Anything which is not documented in writing in the Agreement will not be effective. 

If there is any ambiguity between the documents, the terms set out in these Terms and Conditions take precedence over the others. English law shall apply to this Agreement. If anything in this Agreement is invalid or unenforceable, then this Agreement will be interpreted as if that part were modified or deleted to make it valid and enforceable, and the rest shall remain in force. 

If we fail to exercise or delay in enforcing our rights (such as our right to cancel the Plan in the event of unpaid instalments), such failure or delay will not restrict our rights to do so, and a waiver of any such rights or of any breach of any term will not be deemed to be a waiver of any other right or any later breach. 

You may propose a change to the Plan, but no change will take effect unless it is agreed in writing by us. If you wish to change the type of plan then this will take effect through a new Agreement for a new plan. Please use the contact details set out in the “How to Contact Us” section in these circumstances. 

The Agreement is personal to you and may not be assigned (transferred) or made the subject of any trust, mortgage or charge given as security for any obligation to any third party. Only you, your estate or the Nominated Representative is entitled to claim the rights or benefits set out in the Agreement. Otherwise, no other person (including the Planholder) has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement. This does not affect any other rights these people may have. These Terms and Conditions apply to all Plans .

About Us and How To Contact Us 

Shandu's Funerals is authorised and regulated by the Financial Conduct Authority.

If you have any questions regarding the Plan, our contact details are: 

Shandu's Funerals pty Ltd., 15557 Link St, Orange Farm, Johannesburg, 1841

011 984 8377

info@shandufuneral.serviceco.za

How to make a complaint 

We make every effort to excel in the service we provide. However, if you feel we have not met your expectations, please contact our team who will do their utmost to ensure any complaint is dealt with as quickly and efficiently as possible. 

We can be contacted as follows: 

Shandu's Funerals, 15557 Link St, Orange Farm, Johannesburg, 1841

011 984 8377

info@shandufuneral.serviceco.za